My Resume

COO with over 10 years of experience in high-stakes industries like automotive, chemical, and energy. I excel in Operational Excellence, process optimization, and leading cross-functional teams to achieve outstanding results. I have implemented continuous improvement initiatives and managed large-scale quality projects, establishing standards, policies, and procedures aligned with business goals. With expertise in ISO standards, Lean, FMEA, Six Sigma, and GMP, I have driven error-preventing structures and ensured strict adherence to quality controls. Known for my analytical mindset and leadership, I manage and develop high-performing teams. My expertise in Lean and WCM principles, coupled with international experience, has consistently improved productivity, cost efficiency, and quality.

Highlights

Efficient Management: optimized resources and streamlined processes to elevate ROI.

Ownership & Execution: implemented from scratch a series of projects that had been pending for years

People Management: supervised and developed HR processes for efficiency and employees' well-being.

Professional Experience

Pometon S.p.A., Maerne di Martellago (Venice), Italy

Chief Operating Officer | Since 09.2021

• Operational Scope: Turnover 120+ M€, Opex 90+ M€, Purchase 70+ M€, 8 DRs, 190+ FTEs.

• Global Ops: 2 Production sites, HSE, Maintenance, Procurement, Logistics, Quality, Legal and IT.

• Leadership: efficiently managing, guiding, and ensuring alignment across Ops functions.

• Team Development: coaching, training and motivating staff for optimal performance.

• Company Transformation: overseeing modernization initiatives and IT improvements.

• Strategic Decision-Making: decision-making and risk mitigation approaches based on KPIs results.

Head of Quality Management | 07.2020 – 08.2021

• Global Quality: Quality Assurance, Customer Support, and Quality Control (In/Outbound). 2 sites.

• Led 3 direct reports, 7 FTEs. Opex: 1 M€.

• Continuous improvement: fostering excellence via Kaizen approach introduction and PFMEA.

• Mentoring and training: budget for ongoing staff training (90% satisfaction in internal surveys).

• Customer Satisfaction: revised CSAT survey and improvement plan to meet customer requirements.

• Data-driven approach: promoted Statistical Process Control and Six Sigma principle introduction.

Head of Quality Control | 10.2018 – 06.2020

• Group Quality Control: Inbound/Outbound. 5 FTEs. Opex: 500+ k€.

• Problem-solving: identified and resolved product variances to meet customer’s requirements.

• Standardization: created standardized testing protocols for the different product lines.

• System Management: defined new guidelines and testing procedures to eliminate deviations.

• System Monitoring: new KPIs for Dept. performance measuring and improvement.

Head of Customer Support | 05.2018 – 06.2020

• Group Customer Support: 1 FTE. Opex: 200+ k€.

• Customer support: assisted 500+ customers with product/process setup and resolving queries.

• Customer experience: primary reference for customer requests, ensuring prompt resolution.

• Troubleshooting: in-depth analysis issues utilizing 8D, 5 Whys, and Ishikawa for accurate diagnoses.

Pometon S.p.A., Maerne di Martellago (Venice), Italy

Senior Technical Service Engineer | 09.2016 – 05.2018

• Executed dismantling, revamping, and retrofitting of defective equipment.

• Diagnosed and resolved machine operation variations and equipment issues, minimizing downtime.

• Implemented plans and effectively managed equipment lifecycles and processes.

• Created work scopes for contracted projects, analyzed vendors quotes, and recommended preferred suppliers.

Technical Support Engineer | 09.2014 – 08.2016

• Successfully resolved 100+ technical issues across multiple products/applications for end-users worldwide.

• Proactively followed up with clients to ensure satisfaction after support engagement and problem resolution.

• Provided valuable technical guidance and support to members of the Sales team.

• Gathered, organized, and distributed technical documentation to facilitate seamless operations.
  

Education

SDA Bocconi School of Management, 09.2022, Executive Program in Operations & Manufacturing Management

University of Padova, 06.2018, Post-graduate Program in Operations Management & Lean Manufacturing

University of Padova, 10.2014, Master’s Degree in Materials Engineering, 110/110

University of Padova, 07.2011, Bachelor’s Degree in Materials Engineering, 101/110

Certifications & Selected Courses

Biopharma Institute, 07.2024, Professional Certification cGMP

Wharton Business School | Pennsylvania University, 03.2023, Operations Analytics

Profexa Consulting, 03.2022, Teamwork and Effective Communication

The Council for Six Sigma Certification (CSSC), 01.2022, Lean Six Sigma Black Belt (ICBB)

Det Norske Veritas (DNV), 09.2020, Quality Auditor QMS ISO 9001:2015

The Council for Six Sigma Certifications (CSSC), 05.2020, Lean Six Sigma Green Belt (ICGB)

Affiliations & Awards

American Society for Quality (ASQ), since 12.2023, Member

SDA Bocconi School of Management, 09.2022, Winning Team of the Global Supply Chain Challenge

Italian Powder Metallurgy & Additive Technologies Technical Committee, since 03.2018, Member

Publications

World PM2016 Congress & Exhibition, Hamburg, Germany, 09.2016 Scientific paper – Presentation

Euro PM2015 Congress & Exhibition, Reims, France, 10.2015 Scientific paper – Presentation

International Conference on Powder, Mumbai, India, 01.2015 Scientific paper – Presentation

PM2014 World Congress on Powder, Orlando, USA, 05.2014 Scientific paper – Presentation

Additional Information

Italian – native, English – advanced, German – basic, Russian – basic

Languages

MS Office, AS400, SAP, CAD, Minitab, Python

IT